At Comfy Wear Store, we want you to love your stylish and comfortable casualwear as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns or exchanges on Underwear & Intimates unless the item arrives defective or incorrect. All other clothing categories are eligible for returns.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Submit a Return Request within 15 days of receiving your order by emailing us at [email protected] with the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • The reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval – We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Return – Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship Your Return – Send the package to our return center at:
    Comfy Wear Store Returns
    4747 Duke Lane
    Keyport, US 07735

    Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your request within 3-5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Comfy Wear Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return/exchange: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return/exchange: [Please specify – e.g., wrong size, changed mind, etc.] For exchanges, I would like: [Specify desired size/color if exchanging] Please let me know the next steps. I look forward to your response. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped or defective product).

Exchanges

For exchanges:

  • We’ll ship your new item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to product availability

International Returns

For our international customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item
  • We’ll arrange a free return and send a replacement or issue a full refund

If you have any questions about our returns policy, please don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Comfy Wear Store – where comfort meets style!